Terms
Last updated: November 13, 2026
These Terms and Conditions ("Terms") govern access to and use of Trez Player, including the screen app, the web dashboard, the trezplayer.com website and AI content credits (together, the "Service"). The Service is provided by Trez Global LLC, a limited liability company organized in the State of Delaware, United States, located at Trez Global LLC, 16192 Coastal Hwy, Lewes, DE 19958, USA ("Trez", "we").
By creating an account, purchasing a plan or making a payment, you accept these Terms on your own behalf or on behalf of the company you represent. If you do not agree, do not use the Service.
Trez Player is digital signage software that turns smart TVs, TV boxes, streaming sticks, mini PCs and other compatible devices into remotely managed advertising screens. The Service includes publishing and scheduling images, videos and other content, managing screens and locations and, when purchased, generating advertising content with artificial intelligence.
The Service is entirely digital. Trez does not sell or ship hardware: customers are responsible for compatible devices, screens and internet connectivity.
The Service is intended for businesses and professionals (B2B). You must be of legal age and able to enter into binding contracts. You agree to provide accurate, current information and to keep your credentials confidential. You are responsible for all activity under your account and must notify us immediately of any unauthorized use.
We offer monthly subscription plans: Starter (USD $100/month, includes 10 screens; each additional screen is billed at USD $7/month), Business (USD $500/month) and Enterprise (USD $1,000/month). AI credits are purchased separately as prepaid top-ups from USD $100, with no subscription, and are deducted based on usage. Each US dollar equals one (1) credit; for example, a USD $100 top-up provides 100 credits. All prices are in US dollars (USD) and include the features described on the website at the time of purchase. Applicable taxes, if any, are shown before you confirm payment.
The price, scope and term of the purchased plan are shown before payment and confirmed in the receipt sent by email. We may change prices in the future; changes never affect payments already made.
Payments are processed by secure, PCI DSS certified payment providers. Trez does not store your full card details. By subscribing to a plan, you authorize Trez to automatically charge the plan amount every month, on the same date as your first payment, until you cancel. We will email you a receipt for each charge. Credit top-ups are one-time payments charged only when you request them. If a payment is declined, we may suspend access until it is resolved.
After payment is confirmed, you will receive account access and installation instructions by email, usually within one business day. AI credits are added to your dashboard immediately once payment is confirmed. Nothing is shipped physically.
Credits let you generate advertising images and videos with artificial intelligence from the dashboard. Each generation uses the number of credits shown before you confirm it. Credits do not expire while your account remains active, are non-transferable, have no cash value outside the Service and are non-refundable under any circumstances.
You are responsible for reviewing generated content before publishing it. You may use content generated with your credits for commercial purposes.
Each monthly plan payment may be refunded only if the request is made within five (5) calendar days of that payment date. After that period, no full or partial refunds are issued. AI credits are non-refundable. See our Refund Policy for full details.
You may cancel your subscription at any time by contacting us or from your dashboard; cancellation stops subsequent monthly charges and access continues until the end of the paid month.
You may not use the Service to publish content that is illegal, misleading, defamatory, discriminatory, violent, sexually explicit or that infringes third-party rights, or to advertise products or services prohibited by applicable law. You may not attempt unauthorized access to our systems, resell the Service without permission or reverse engineer the software. We may remove content or suspend accounts that break these rules.
You keep all rights to the content you upload. You grant us a limited license to store, process and display it on your screens solely to provide the Service. You represent that you hold the necessary rights to that content.
The software, the Trez Player brand, logo and website materials are owned by Trez Global LLC. We grant you a non-exclusive, non-transferable license to use the Service while your account is active and in good standing.
We work to keep the Service continuously available, but interruptions may occur due to maintenance or causes beyond our control. Content is cached on the device so it keeps playing offline. Support is provided by email in English and Spanish, at the level included in each plan.
The Service is provided "as is" and "as available". To the fullest extent permitted by law, Trez is not liable for lost profits, lost data or indirect or consequential damages, and its total liability will not exceed the amount paid by the customer in the twelve (12) months before the claim. Trez is not responsible for third-party devices, televisions or connections.
You may stop using the Service at any time. We may suspend or close accounts that breach these Terms or have outstanding payments. After closure, you may request a copy of your content for 30 days.
We may update these Terms. The current version will be posted on this page with its update date and, for material changes, we will notify you by email. Continued use of the Service means you accept the changes.
These Terms are governed by the laws of the State of Delaware, United States. Any dispute will be submitted to the competent courts of that State, without prejudice to any non-waivable rights granted by the law of your country.
Trez Global LLC
Trez Global LLC, 16192 Coastal Hwy, Lewes, DE 19958, USA
Email: hello@trezplayer.com
Phone: +1 (786) 628-1447