Refunds
Last updated: November 13, 2026
At Trez Player we want you to buy with confidence. That is why we offer a five (5) day refund period on our plans. This policy is part of our Terms and Conditions.
Plans (Starter, Business and Enterprise) are billed monthly. You may request a refund of a monthly payment only within five (5) calendar days of that payment date. If the request is received within that period, we will refund 100% of that monthly payment.
After five (5) days from payment, refund requests, full or partial, are not accepted for any reason.
Credit top-ups (pay-as-you-go) used to generate content with artificial intelligence are non-refundable in all cases, whether used or not, because they are credited and made available immediately after payment.
Email hello@trezplayer.com from your account email within the 5-day period, including: company name, account email, payment date and plan purchased. We will confirm receipt within 2 business days.
Approved refunds are issued to the original payment method. We process them within 5 business days of approval; the time to see it depends on your bank or card issuer (usually 5 to 10 business days). When a plan is refunded, access for the associated screens is deactivated.
You may cancel your monthly subscription at any time. Outside the 5-day period, cancellation does not refund the current month, but it stops future charges and you keep access until the end of the month already paid.
If you notice a duplicate charge or an incorrect amount, contact us and we will correct and refund it regardless of how much time has passed. Please contact us before opening a dispute with your bank so we can resolve it faster.
Trez Global LLC
Trez Global LLC, 16192 Coastal Hwy, Lewes, DE 19958, USA
Email: hello@trezplayer.com
Phone: +1 (786) 628-1447